155 S. Washington St., Oxford, MI 48371We’re open: Tuesday & Thursdays, 10:00 a.m. – 7:00 p.m. EST Wednesday & Friday, 10:0 a.m. – 5:00 p.m. Saturday, 10:00 a.m. – 3:00 p.m. EST (248) 800-4100
Frequently Asked Questions
Please read our FAQ before sending us a message.
When will my order ship?
We do our best to ship by the end of the the following business day. If for any reason your order will be delayed, we will notify you within 24 hours of order placement.
Which payment methods are accepted in the Online Shop?
Visa, Mastercard, American Express, Gift Card, Discover, Diners Club
How long will delivery take?
All orders ship for free and require 5-8 business days unless you choose to pay for expedited shipping. Expediting shipping will meet the time estimate provided by the shipping carrier.
How secure is shopping in the Online Shop? Is my data protected?
Yes, we take great care in protecting your shopping experience by using extended validation SSL on all pages of our web shop.
What exactly happens after ordering?
Our web shop will keep you informed of the stage that your order is in via the email address provided during the order process. We do our best to process your order and ship by the following business day. Once shipped, our shipping fulfillment team will trigger an email to notify you that your package has shipped.
Do I receive an invoice for my order?
You do receive an invoice in the form of an email but the invoice shows as paid as we do not allow for the order of unpaid items on the web shop.
What is your Return Policy?
Returns or exchanges are accepted within 30 days of receiving your order. Items must have tags and be in the condition that you received them in. Please carefully inspect your package within 24 hours of receiving and cross reference the items in your package to your packing slip. If for some reason you do not believe you’ve received an item that you ordered, please notify us within 48 hours of receiving your package so we can help come to a solution in a timely manner.
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